We greatly appreciate and value you as a guest in our space. To ensure consistency in our services, we recommend showing up a few minutes before your appointment.
24 Hours Notice
If you cannot make your appointment, please be courteous of others and provide us with at least 24 hours notice, and we would be more than happy to reschedule you for another day that works best for you! As a part of our cancellation policy, we require saving a credit/debit card on file at the time of booking. Your information will never be shared and will always be kept confidential.
No show guests will be responsible for 100% of the scheduled service cost as a cancellation fee and will not be able to reschedule until their payment is paid in full.
If canceling less than 24 hours/same day, you will be charged 50% of the scheduled service cost as a cancellation fee.
Late 15-Minutes or More
We also have a 15-minute policy. If you arrive 15 minutes or more after the scheduled time, this may affect your service, and you may incur charges if we cannot complete the service in the time we have left. We will always do our best to accommodate our guests, but please note that to exceed excellence, we would appreciate the time allotted for your service to give you the best outcome.
These policies are strongly enforced, but please know that we understand some circumstances come up that are out of our control. We will evaluate emergency scenarios on a case-by-case basis.
Thank you in advance for your understanding and cooperation.